Terms of service

1. Who we are and these terms

PaddleFlo is a product operated by AUTOM8ERS LTD, a company registered in England and Wales under company number 14597927, with registered office at 131 Musley Hill, Ware, England, SG12 7NL (“PaddleFlo”, “we”, “us” or “our”).

These terms form a binding agreement between us and the business or organisation that creates or uses a PaddleFlo workspace (“Customer”, “you” or “your”). They apply to the PaddleFlo website, applications, customer portals, form and output libraries, integrations, subscriptions and related services. If an order form or written statement of work conflicts with these terms, the order form or statement of work takes priority for that conflict.

2. Business use and authority

PaddleFlo is supplied for business use. By accepting these terms for a Customer, you confirm that you are at least 18, have authority to bind that Customer and will ensure that its authorised users comply with these terms. It is not intended for personal or household purchases.

3. The service and ServiceM8

PaddleFlo extends field-service workflows with form and output templates, customer and staff experiences, document and asset management, workforce and compliance tools, quote and invoicing functions, dispatch tools and related features. The features available to you depend on your plan, country, configuration and any agreed custom work.

PaddleFlo is an independent product and is not owned, endorsed or operated by ServiceM8. Connected features depend on ServiceM8 and other third-party services remaining available and permitting the relevant integration. You are responsible for your own third-party accounts, permissions, charges and compliance with their terms.

4. Accounts and security

You must provide accurate account information, keep login methods and devices secure, use appropriate access permissions and tell us promptly at support@paddleflo.com if you suspect unauthorised access. The Customer is responsible for activity carried out by its authorised users and for promptly removing access when a user no longer needs it.

We may rely on instructions from workspace owners and authorised administrators. We may require reasonable verification before changing ownership, releasing data or acting on a security-sensitive request.

5. Your data and responsibilities

You retain ownership of data, content, branding and materials that you or your users submit to the service (“Customer Data”). You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the service and meet our legal obligations.

You are responsible for deciding what data to collect, giving required notices, obtaining required permissions and consents, keeping records accurate, configuring access appropriately and ensuring your use of forms, reports, signatures, videos, customer information, staff records and marketing functions is lawful.

• Do not upload material you do not have the right to use or data that is unnecessary for the relevant workflow.
• Do not use PaddleFlo to break the law, mislead people, send unlawful communications, introduce malicious code, probe security, overload the service or access another Customer’s data.
• Do not rely on a template as a substitute for a competent person’s judgement, current legislation, manufacturer instructions or an authority-approved form where one is required.

6. Plans, prices and the free month offer

Plan prices, billing frequency, included features and taxes are shown before purchase. Prices may be localised using your location, but the price and currency confirmed at checkout control. Paddle acts as merchant of record for recurring subscriptions and processes payment details under its own terms and privacy notice. PaddleFlo does not receive your full payment-card number.

Where offered, an eligible new Customer may receive its first month free. A valid payment method may be required. Unless you cancel before the displayed trial or introductory period ends, the selected paid plan starts automatically and renews at the frequency shown at checkout. The offer is limited to one introductory period per eligible Customer and cannot be restarted by changing plan, creating another workspace or cancelling and returning.

You authorise the collection of recurring charges and applicable taxes until cancellation. We may change future prices by giving reasonable advance notice. A price change will not alter a period already paid for.

7. Renewal, cancellation and refunds

Subscriptions renew automatically until cancelled. You can cancel through the billing controls made available in PaddleFlo or Paddle. Unless the cancellation screen says otherwise, cancellation takes effect at the end of the current paid period and access continues until then.

Except where required by law or expressly stated at checkout, charges already paid are non-refundable and we do not provide credits for partial periods, unused accounts or plan downgrades. If we terminate a paid subscription without cause, we will arrange a pro-rata refund for the unused prepaid period.

8. Custom builds and professional services

One-off setup, migration, template personalisation, quote-builder and other custom services are separate from the recurring subscription unless stated otherwise. Scope, assumptions, deliverables, price and any included revision allowance will be set out before work begins. Work outside the agreed scope may require a new estimate. You are responsible for timely access, content, decisions, testing and approvals.

Unless an order says otherwise, fees for work already performed and committed third-party costs are not refundable if you cancel a custom project after work begins.

9. Our intellectual property

We and our licensors own PaddleFlo, its software, designs, documentation, template framework, library content and related intellectual property, excluding Customer Data. During an active subscription, we grant the Customer a limited, non-exclusive, non-transferable right for authorised users to access and use the service for the Customer’s internal business operations.

You must not copy, sell, sublicense, reverse engineer or create a competing service from PaddleFlo except where the law does not allow that restriction. Feedback may be used by us without restriction or payment, provided we do not identify you publicly without permission.

10. Privacy, confidentiality and security

Our Privacy Notice explains how we use personal information when acting as a controller. Where we process personal information in Customer Data on the Customer’s behalf, the Customer is normally the controller and we act as its processor. Each party will protect the other party’s confidential information and use it only to perform or receive the service, except where disclosure is required by law.

We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security. You should maintain appropriate backups or exports for records that your business is legally required to retain.

11. Availability, changes and beta features

We aim to keep PaddleFlo available and reliable, but the service is provided without a guarantee of uninterrupted or error-free operation. Maintenance, security work, internet failures and third-party outages may affect availability. We may improve, replace or discontinue features. If a change materially removes a core paid feature, we will try to give reasonable notice where practicable.

Preview, beta or experimental features may change or be withdrawn and should not be used for safety-critical or legally mandated workflows unless we expressly confirm they are suitable.

12. Suspension and termination

We may suspend access where reasonably necessary to protect the service or others, investigate suspected misuse, comply with law or address overdue charges. Where practicable, we will explain the reason and provide an opportunity to remedy it. Either party may terminate for a material breach that is not remedied within 14 days after written notice, or immediately for insolvency or a serious security or legal risk.

When the agreement ends, your right to use the service ends. We may delete Customer Data after a reasonable export period, subject to legal retention duties, backups and any separate data-processing terms. Sections intended to survive termination, including payment, ownership, confidentiality, disclaimers and liability, continue to apply.

13. Warranties and disclaimers

We will provide the service with reasonable care and skill. Subject to that commitment, and to the fullest extent permitted by law, PaddleFlo is provided “as is”. We do not warrant that a template, generated output, electronic signature, workflow, price calculation or compliance reminder will satisfy every legal, regulatory, contractual, technical or professional requirement in your circumstances. You must review outputs and use appropriately qualified people.

14. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of a term that cannot lawfully be limited, or any other liability that the law does not permit us to exclude.

Subject to the previous sentence, neither party is liable for indirect or consequential loss, or for lost profit, revenue, business, anticipated savings, goodwill or data. Our total aggregate liability arising from the service in any 12-month period is limited to the fees paid or payable by the Customer for the service during that period. These limits do not reduce your obligation to pay charges properly due or either party’s liability for misuse of the other party’s intellectual property or confidential information.

15. General

Neither party is responsible for delay caused by events outside its reasonable control. You may not assign this agreement without our consent; we may assign it as part of a reorganisation, financing or sale of the relevant business. If part of these terms is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. These terms and any agreed order form are the entire agreement about the service and do not create a partnership, agency or employment relationship.

We may update these terms to reflect product, legal or operational changes. We will give reasonable notice of a material change, and continued use after its effective date means the updated terms apply. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact

Questions or legal notices may be sent to support@paddleflo.com or AUTOM8ERS LTD, 131 Musley Hill, Ware, England, SG12 7NL.